The Practice Manager is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects within a specified practice/s to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff within the practice/s. To work closely with the organisation to deliver a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
If you have a complaint, criticism or suggestion please ask at reception to speak to her. Your views are always welcome and help us provide the best possible service to our patients