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Practice Management

Randeep Bains

Practice Manager

The Practice Manager is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects within a specified practice/s to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. Provide support and direction to enhance performance, skills and knowledge of practice staff within the practice/s. To work closely with the organisation to deliver a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. 
If you have a complaint, criticism or suggestion please ask at reception to speak to her. Your views are always welcome and help us provide the best possible service to our patients

Administration

Suzanne Brennan

Suzanne deals with a lot of IT, maintenance and administrative issues. She also supports the practice manager in maintaining high standards in the practice.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.

They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Type up referral letters and will follow-up hospital appointments and will also help deal with any problems arising with choose and book appointments.

 
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