How to Book an Appointment
There are number of different ways for you to book an appointment at our surgery:
- In person - you can come up to the surgery to book a appointment
- By Phone - You can call the Surgery on, 0121 773 3737 to book your appointment
- On-line - Once you register for this service, you can book and cancel your appointments online.
Our Surgeries are operated by an appointment system. We have a fixed number of appoint-ments to offer and have to ensure that our patients get the appointments they need rather than want. Our receptionists have been carefully trained by the doctors here to ask questions about what you need. Please help them to help you by answering their questions as more often than not, they will be able to find you the soonest appointment. You can politely decline however.
You may see any doctor in the practice but it is preferable to see one doctor consistently, especially for a period of illness.
So that we can cater for the needs of patients wishing to book appointments for the same day and for those wishing to book in advance we offer 2 types of appointments.
You need to book your appointment on the day you wish to be seen. We have appointments with all GPs on all days which can only be booked on that same day.
There are some pre-bookable appointments for every surgery. We have appointments for morning and afternoons with all doctors which can be booked up to 6 weeks in advance.
Please be aware that we do not offer a walk in service. Urgent on the day requests must be made by phone. If you walk in, you will be asked to return home and await a call from the on call doctor.
If you feel that your issue is urgent enough to need to be seen on the same day, you can again ask to go onto the daily triage list and the on call doctor will call you back. If the doctor agrees it is urgent, you will usually get an appointment within a few hours. If it can wait an appropriate appointment will be found for you on another day, but within a timescale suitable for your medical need. If you wish to be seen urgently it will be with the first available doctor and GP preference will not be possible.
You can obtain telephone advice from the GP or practice nurse after morning and afternoon surgeries.
Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can do this by:
- In person - you can come upto the surgery to cancel a appointment
- By Phone - You can call the Surgery on, 0121 773 3737 (Press option 1, and 1) to cancel your appointment
- On-line - Once you register for this service, you can cancel your appointments online.
- SMS - If you have given consent to recieve SMS appointment reminders then you can cancel a appointment by replying back to your appointment reminder.
Text Reminder Service
We have a texting service which allows you to recieve confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remeber to update your contact details with us when you change address, telephone numbers and email address.
If you would like a chaperone present at any time during a consultation when you are being examined please let your clinician know. We will be happy to organise for another member of staff to be present at that examination.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Evening and weekend appointments are available from mid-September 2018 at Iridium Medical Practice for patients who are registered with the following GP practices:
- Acocks Green Medical Practice
- Bordesley Green Surgery
- Garretts Green Lane Surgery
- Iridium Medical Practice
- Poolway Medical Centre
- Small Heath Medical Practice
- Swan Medical Centre
- The Sheldon Practice
- Victoria Road Surgery
- Yardley Green Medical Centre
Appointments must be booked in advance through your own GP practice and are available with a range of clinicians including GPs, nurses and health care assistants.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by contacting reception. But remember, such visits are for medical, not social or personal reasons. Lack of transport is NOT an acceptable reason for a visit request and children can always be brought to the surgery.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
It is always better to be seen in a fully equipped GP surgery with proper lighting, examination equipment and access to tests.
When we are Closed
A doctor is always on call for emergencies outside of surgery hours.
We are part of the BADGER out of hours cooperative - for emergencies ring 0121 773 3737
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.