Please read the following before making an appointment:
On receiving the request, your request will be triaged by a clinician. A telephone consultation or a face-to-face appointment will be offered to you based on their clinical decision within 3 working days. You can however request a particular clinician/ GP or a specific date (please make sure this is written on the form accordingly). We shall try our best to accommodate these requests based on the availability.
Please be aware that all appointment requests are assessed by a clinician or duty Doctor. If the clinician decides it is urgent, you will be offered an appointment as immediate priority or will be signposted to appropriate service provider.
Our surgeries are operated by an appointment system. We have a fixed number of appointments to offer and have to ensure that our patients get the appointments they need rather than want. Our receptionists have been carefully trained by the doctors here to ask questions about what you need. Please help them to help you by answering their questions as more often than not, they will be able to find you the soonest appointment. You can politely decline however.
You may see any doctor or clinicians in the practice depending on the nature of health issue and/or availability.
So that we can cater for the needs of patients wishing to book appointments for the same day and for those wishing to book in advance we offer 2 types of appointments – Telephone and Face2Face.
You need to book your appointment on the day you wish to be seen. We have appointments with all GPs on all days which can only be booked on that same day.
There are some pre-bookable appointments for every surgery. We have appointments for morning and afternoons with all clinicians which must be booked via our appointments link (“Get Help for any health problem”). If you are not able to raise the request, we will be able to assist you at the surgery.
You can request a routine appointment in advance during opening times.
We will respond to requests within 3 working days.
You can also:
- phone us on 0121 773 3737 if you are unable to fill the form
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 3 working days
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 0121 773 3737 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by contacting reception. But remember, such visits are for medical, not social or personal reasons.
Lack of transport is not an acceptable reason for a visit request and children can always be brought to the surgery.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
It is always better to be seen in a fully equipped GP surgery with proper lighting, examination equipment and access to tests.